Customer Case is a flexible and full-fledged solution for Jira Cloud. It allows you to transform your Jira into the feedback and helpdesk system and manage all kinds of request from your customers.
Here are some use cases of our solution:
- Issue reports from external users.
- Let customers inform you of any issues they are experiencing with your products or services. Your team will get instant Jira email notifications.
- Collaboration within departments.
- Setup a corporate forum for discussing business issues and sharing initiatives between departments.
- Communication with contractors, suppliers, third-party companies.
- Accelerate the service provision to any third parties through the dedicated portals.
- Comprehensive insight for product managers, marketing analysts, and product owners.
- Every product needs users' feedback for improvement. Let your customers prioritize features in your roadmap and share their ideas with you.
Key Features:
There're two options: email domain and specific emails restrictions.
Answer tickets right in Jira
Sorting and Filtering Ideas/Tickets
