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Customer Case is a flexible and full-fledged solution for Jira Cloud. It allows you to transform your Jira into the feedback and helpdesk system and manage all kinds of request from your customers.

           

     

Here are some use cases of our solution:

  • Issue reports from external users.
    • Let customers inform you of any issues they are experiencing with your products or services. Your team will get instant Jira email notifications.
  • Collaboration within departments.
    • Setup a corporate forum for discussing business issues and sharing initiatives between departments.
  • Communication with contractors, suppliers, third-party companies.
    • Accelerate the service provision to any third parties through the dedicated portals.
  • Comprehensive insight for product managers, marketing analysts, and product owners.

Key Features:

Single Customer Portal Uniting All Forum Types


Management of Feedback and Support Forums

Creation of Forums on the Basis of Jira Projects

Quick Request Submission

Intuitive Mechanism to Vote on Ideas and Watch Them

Instant Lookup for Assigned Tickets (for Service Agents)


Rapid Transition to Jira for Ticket / Idea Management

Individual Configuration of Login Options for Each Forum

Creation of Forums with Access Restrictions

There're two options: email domain and specific emails restrictions.

Support for Custom Domains (for Complete Branding)

Configuration of Mailboxes for Email Communication and Request Conversion

User Profile with Details on Activity on Portal


Add Participants to Requests

Answer tickets right in Jira

Sorting and Filtering Ideas/Tickets


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