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Customer Case is a flexible and full-fledged solution for Jira Cloud. It allows you to transform your Jira into the feedback and helpdesk system and manage all kinds of request from your customers.

           




     

Here are some use cases of our solution:

  • Issue reports from external users.
    • Let customers inform you of any issues they are experiencing with your products or services. Your team will get instant Jira email notifications.
  • Collaboration within departments.
    • Setup a corporate forum for discussing business issues and sharing initiatives between departments.
  • Communication with contractors, suppliers, third-party companies.
    • Accelerate the service provision to any third parties through the dedicated portals.
  • Comprehensive insight for product managers, marketing analysts, and product owners.

Key Features:

Single Customer Portal Uniting All Forum Types


Forum Management in Jira

Creation of Forums from Jira Projects

Quick Request Submission

Vote on Ideas and Watch Them

The Assigned and Unanswered Filters (for Service Agents)

Sorting Tickets and Ideas

The Status and Category Filters

Prioritize Ideas 

Rapid Transition to Jira

Individual Configuration of Login Options for Each Forum

Support for Custom Domains (for Complete Branding)

Email Communication with Customers

User Activity


Add Participants to Requests

Answer Tickets Right in Jira

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