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Customer Case is a flexible and full-fledged solution for Jira Cloud. It allows you to transform your Jira into the feedback and helpdesk system and manage all kinds of request from your customers.

Key Features:

1. Single Customer Portal Uniting All Forum Types

 

2. Management of Feedback and Support Forums

3. Creation of Forums on the Basis of Jira Projects

4. Quick Request Submission

5. Intuitive Mechanism to Vote on Ideas and Watch Them

6. Instant Lookup for Assigned Tickets (for Service Agents)

 

7. Rapid Transition to Jira for Ticket / Idea Management

8. Individual Configuration of Login Options for Each Forum

9. Creation of Forums with Access Restrictions

10. Support for Custom Domains (for Complete Branding)

11. Configuration of Mailboxes for Email Communication and Request Conversion

12. User Profile with Details on Activity on Portal


13. Add Participants to Requests

14. View Forums in Atlassian Jira


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