Customer Case is a flexible and full-fledged solution for Jira Cloud. It allows you to transform your Jira into the feedback and helpdesk system and manage all kinds of request from your customers.

         

Here are some use cases of our solution:

  • Issue reports from external users.
    • Let customers inform you of any issues they are experiencing with your products or services. Your team will get instant Jira email notifications.
  • Collaboration within departments.
    • Setup a corporate forum for discussing business issues and sharing initiatives between departments.
  • Communication with contractors, suppliers, third-party companies.
    • Accelerate the service provision to any third parties through the dedicated portals.
  • Comprehensive insight for product managers, marketing analysts, and product owners.

Key Features:

Single Customer Portal Uniting All Forum Types


Forum Management in Jira

Creation of Forums from Jira Projects

  • Feedback forum type allows you to collect feedback, ideas, and feature requests from your customers
  • Support forum type allows your customers to submit their support requests or issues encountered with your product


Setting up a private forum is available only for feedback forums. It helps to close a forum from anyone who doesn't match the email domain or emails access restrictions.

Individual Configuration of Login Options for Each Forum

Quick Request Submission

You can add the Components field on the form that helps to distinguish requests by a product, project, or issue category. 

Vote on Ideas and Watch Them

information You can vote/unvote on ideas from the main portal page.

The Assigned and Unanswered Filters

information Only available on support forums for the Jira licnesed users aka Agents.

Sorting Tickets and Ideas

The Status and Category Filters

Prioritize Ideas by the Number of Votes

Rapid Transition to Jira

information This is only available for the Jira licensed users aka Agents.

Support for Custom Domains (for Complete Branding)


Email Communication with Customers


User Activity


Add Participants to Requests

information This is only available for the Jira licensed users aka Agents.

Answer Tickets Right in Jira

information This is only available for the Jira licensed users aka Agents.

Internal Communication

information This is only available for the Jira licensed users aka Agents.

Observe Ticket's Details and Quickly Switch to the Portal

information This is only available for the Jira licensed users aka Agents.

  • No labels