Customer Case is a flexible and full-fledged solution for Jira Cloud. It allows you to transform your Jira into the feedback and helpdesk system and manage all kinds of request from your customers.
Here are some use cases of our solution:
- Issue reports from external users.
- Let customers inform you of any issues they are experiencing with your products or services. Your team will get instant Jira email notifications.
- Collaboration within departments.
- Setup a corporate forum for discussing business issues and sharing initiatives between departments.
- Communication with contractors, suppliers, third-party companies.
- Accelerate the service provision to any third parties through the dedicated portals.
- Comprehensive insight for product managers, marketing analysts, and product owners.
- Every product needs users' feedback for improvement. Let your customers prioritize features in your roadmap and share their ideas with you.
Key Features:
- Feedback forum type allows you to collect feedback, ideas, and feature requests from your customers
- Support forum type allows your customers to submit their support requests or issues encountered with your product
Setting up a private forum is available only for feedback forums. It helps to close a forum from anyone who doesn't match the email domain or emails access restrictions.
You can add the Components field on the form that helps to distinguish requests by a product, project, or issue category.
You can vote/unvote on ideas from the main portal page.
Only available on support forums.
