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Customer Case is a flexible and full-fledged solution for JIRA Cloud. It allows you to transform your JIRA into the feedback and helpdesk system and manage all kinds of request from your customers.

Key Features:

1. Management of Feedback and Support Forums

Open the List of Forums

2. Creation of Forums on the Basis of JIRA Projects

Create a New Forum

3. Single Customer Portal Uniting All Forum Types

View Customer Portal

 

4. Quick Request Submission

Submit Idea

5. Intuitive Mechanism to Vote on Ideas and Watch Them

Watch or Vote on Idea

6. Instant Lookup for Assigned Tickets (for Service Agents)

View Assigned Tickets

 

7. Rapid Transition to JIRA for Issue / Idea Management

View Requests in JIRA

8. Individual Configuration of Login Options for Each Forum

Configure Login Options

9. Creation of Forums with Access Restrictions

Configure Login Options

10. Support for Custom Domains (for Complete Branding)

Set Custom Domain

11. Configuration of Mailboxes for Email Communication and Request Conversion

Manage Mailboxes

12. User Profile with Details on Activity on Portal

View User Profile

 

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