Versions Compared

Old Version 7

changes.mady.by.user Vadim Rutkevich

Saved on

compared with

New Version Current

changes.mady.by.user Emily Frost

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
info
Tip

Customer Case is a flexible and full-fledged solution for

JIRA

Jira Cloud. It allows you to transform your

JIRA

Jira into the feedback and helpdesk system and manage all kinds of request from your customers.

         Image Added

Info

Here are some use cases of our solution:

  • Issue reports from external users.
    • Let customers inform you of any issues they are experiencing with your products or services. Your team will get instant Jira email notifications.
  • Collaboration within departments.
    • Setup a corporate forum for discussing business issues and sharing initiatives between departments.
  • Communication with contractors, suppliers, third-party companies.
    • Accelerate the service provision to any third parties through the dedicated portals.
  • Comprehensive insight for product managers, marketing analysts, and product owners.

Key Features:

Table of Contents

Single Customer Portal Uniting All Forum Types

Handy Button
blanktrue
colorBlue
linkhttps://stiltsoft.customercase.com/forums/customer-case-for-jira
nameView Customer Portal


Image Added

Forum Management in Jira

1. Management of Feedback and Support Forums

Handy Button
blanktrue
colorGreenBlue
linkhttps://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/settingsforum-browser
nameOpen the List of Forums

Image RemovedImage Added

2.

Creation of Forums

on the Basis of JIRA

from Jira Projects

Handy Button
blanktrue
colorGreenBlue
linkhttps://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/settingsforum-browser
nameCreate a New Forum

Image Removed

Tip
  • Feedback forum type allows you to collect feedback, ideas, and feature requests from your customers
  • Support forum type allows your customers to submit their support requests or issues encountered with your product


Image Added

Private Forums

3. Single Customer Portal Uniting All Forum Types

Handy Button
blanktrue
colorGreenBlue
linkhttphttps://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-demo.stiltsoft.com/forumsfor-jira-stage/forum-browser
nameConfigure Access Restrictions

Tip

Setting up a private forum is available only for feedback forums. It helps to close a forum from anyone who doesn't match the email domain or emails access restrictions.

Image Added

Individual Configuration of Login Options for Each Forum

Handy Button
blanktrue
colorBlue
linkhttps://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/forum-browser
nameView Customer Portal

 

Image Removed

Configure Login Options

Image Added

4.

Quick Request Submission

Handy Button
blanktrue
colorGreenBlue
linkhttphttps://customer-case-demo.stiltsoftcustomercase.com/forums/customer-case-forumproduct-feedback/ideas/create
nameSubmit Idea

Image Removed

Tip

You can add the Components field on the form that helps to distinguish requests by a product, project, or issue category. 

Image Added

5. Intuitive Mechanism to

Vote on Ideas and Watch Them

Handy Button
blanktrue
colorGreenBlue
linkhttphttps://customer-case-demo.stiltsoftcustomercase.com/forums/customerproduct-case-forumfeedback/ideas/870024100-supportbulk-fordelete-idea-filtration-by-multiple-statusesof-comments
nameWatch or Vote on Idea

Image Removed

information You can vote/unvote on ideas from the main portal page.

Image Added

The Assigned and Unanswered Filters

6. Instant Lookup for Assigned Tickets (for Service Agents)

Handy Button
blanktrue
colorGreenBlue
linkhttphttps://customer-case-demo.stiltsoftcustomercase.com/forums/data-feed-aggregator-forum?assignee=medev-team
nameView Assigned Tickets

 

Image Removed

Check the Filters

information Only available on support forums for the Jira licnesed users aka Agents.

Image Added

Sorting Tickets and Ideas

7. Rapid Transition to JIRA for Ticket / Idea Management

Handy Button
blanktrue
colorGreenBlue
linkhttphttps://customer-case-demo.stiltsoftcustomercase.com/forums/data-feed-aggregator-forum/ideas/4950-issue-with-registration-in-customer-case
nameView Requests in JIRA

Image Removed

product-feedback
nameCheck the Sorting

Image Added

The Status and Category Filters

Handy Button
blanktrue
colorBlue
linkhttps://demo.customercase.com/forums/dev-team
nameCheck the Filters

Image Added

Prioritize Ideas by the Number of Votes

Handy Button
blanktrue
colorBlue

8. Individual Configuration of Login Options for Each Forum

Handy Button
colorGreen
linkhttps://stiltsoft-stagedemo.atlassiancustomercase.netcom/plugins/servlet/ac/customer-case-for-jira-stage/settings
nameConfigure Login Options

Image Removed

forums/product-feedback?sort=top
nameTry to Prioritize Ideas

Image Added

Rapid Transition to Jira

9. Creation of Forums with Access Restrictions

Handy Button
blanktrue
colorGreenBlue
linkhttps://stiltsoft-stagedemo.atlassiancustomercase.netcom/pluginsforums/servletsupport-requests/acideas/customer20254-epic-casename-forand-jirastory-stage/settingsname
nameConfigure Login Options

Image Removed

View Requests in Jira

information This is only available for the Jira licensed users aka Agents.

Image Added

10.

Support for Custom Domains (for Complete Branding)


Image Added

Email Communication with Customers


Image Added

User Activity

Handy Button
blanktrue
colorGreenBlue
linkhttps://stiltsoft-stagedemo.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/general-settings?s=customer-case-for-jira-stage__general-settings
nameSet Custom Domain

Image Removed

customercase.com/users/6900
nameView User Profile


Image Added

Add Participants to Requests

Handy Button
blanktrue
colorBlue
linkhttps://demo.customercase.com/forums/product-feedback/ideas/24151-social-media-sharing
nameShare Requests with People

information This is only available for the Jira licensed users aka Agents.

Image Added

Answer Tickets Right in Jira

Handy Button
blanktrue
colorBlue

11. Configuration of Mailboxes for Email Communication and Request Conversion

Handy Button
colorGreen
linkhttps://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/mailboxes?s=customer-case-for-jira-stage__mailboxes
nameManage Mailboxes

Image Removed

12. User Profile with Details on Activity on Portal

Handy Button
colorGreen
linkhttp://customer-case-demo.stiltsoft.com/users/701
nameView User Profile

browse/DEMO-6
nameAnswer the Ticket

information This is only available for the Jira licensed users aka Agents.

Image Added

Internal Communication

Handy Button
blanktrue
colorBlue
linkhttps://stiltsoft-stage.atlassian.net/browse/DEMO-6
nameAsk the Team

information This is only available for the Jira licensed users aka Agents.

Image Added

Observe Ticket's Details and Quickly Switch to the Portal

information This is only available for the Jira licensed users aka Agents.

Handy Carousel

Image Added

Image Added

Image Removed