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Customer Case is a flexible and full-fledged solution for Jira Cloud. It allows you to transform your Jira into the feedback and helpdesk system and manage all kinds of request from your customers.

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Info

Here are some use cases of our solution:

Issue reports from external users.
- Let customers inform you of any issues they are experiencing with your products or services. Your team will get instant Jira email notifications.
Collaboration within departments.
- Setup a corporate forum for discussing business issues and sharing initiatives between departments.
Communication with contractors, suppliers, third-party companies.
- Accelerate the service provision to any third parties through the dedicated portals.
Comprehensive insight for product managers, marketing analysts, and product owners.
- Every product needs users' feedback for improvement. Let your customers prioritize features in your roadmap and share their ideas with you.

Key Features:

Table of Contents

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Feedback forum type allows you to collect feedback, ideas, and feature requests from your customers Support forum type allows your customers to submit their support requests or issues encountered with your product

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Setting up a private forum is available only for feedback forums. It helps to close a forum from anyone who doesn't match the email domain or emails indicatedaccess restrictions.

Individual Configuration of Login Options for Each Forum

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link	https://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/forum-browser
name	Configure Login Options

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You can add the Components field on the form that helps to distinguish requests by a product, project, or issue category.

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Vote on Ideas and Watch Them

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link	https://stiltsoftdemo.customercase.com/forums/talkproduct-for-confluencefeedback/ideas/42605924100-providebulk-the-capability-to-assign-comments-for-a-userdelete-of-comments
name	Watch or Vote on Idea

You can vote/unvote on ideas from the main portal page.

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Only available on support forums for the Jira licnesed users aka Agents.

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Prioritize

Ideas

Ideas by the Number of Votes

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link	https://stiltsoftdemo.customercase.com/forums/table-filter-for-confluenceproduct-feedback?sort=top
name	Try to Prioritize Ideas

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This is only available for the Jira licensed users aka Agents.

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Add Participants to Requests

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link	https://demo.customercase.com/forums/supportproduct-requestsfeedback/ideas/2025424151-epicsocial-name-and-story-namemedia-sharing
name	Share Requests with People

This is only available for the Jira licensed users aka Agents.

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This is only available for the Jira licensed users aka Agents.

Observe Ticket's Details and Quickly Switch to the Portal

This is only available for the Jira licensed users aka Agents.

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Old Version 63

New Version Current

Key

Single Customer Portal Uniting All Forum Types

Forum Management in Jira

Creation of Forums from Jira Projects

Private Forums

Individual Configuration of Login Options for Each Forum

Quick Request Submission

Vote on Ideas and Watch Them

The Assigned and Unanswered Filters

Sorting Tickets and Ideas

The Status and Category Filters

Prioritize

Ideas by the Number of Votes

Rapid Transition to Jira

Support for Custom Domains (for Complete Branding)

Email Communication with Customers

User Activity

Add Participants to Requests

Answer Tickets Right in Jira

Internal

Communication

Observe Ticket's Details and Quickly Switch to the Portal