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Tip

Customer Case is a flexible and full-fledged solution for Jira Cloud. It allows you to transform your Jira into the feedback and helpdesk system and manage all kinds of request from your customers.

         

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Info

Here are some use cases of our solution:

  • Issue reports from external users.
    • Let customers inform you of any issues they are experiencing with your products or services. Your team will get instant Jira email notifications.
  • Collaboration within departments.
    • Setup a corporate forum for discussing business issues and sharing initiatives between departments.
  • Communication with contractors, suppliers, third-party companies.
    • Accelerate the service provision to any third parties through the dedicated portals.
  • Comprehensive insight for product managers, marketing analysts, and product owners.

Key Features:

Table of Contents

Single Customer Portal Uniting All Forum Types

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linkhttps://stiltsoft.customercase.com/forums/customer-case-for-jira
nameView Customer Portal


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Forum Management in Jira

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linkhttps://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/forum-browser
nameOpen the List of Forums

Creation of Forums from Jira Projects

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linkhttps://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/forum-browser
nameCreate a New Forum

Tip
  • Feedback forum type allows you to collect feedback, ideas, and feature requests from your customers
  • Support forum type allows your customers to submit their support requests or issues encountered with your product


Private Forums

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linkhttps://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/forum-browser
nameConfigure Access Restrictions

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Setting up a private forum is available only for feedback forums. It helps to close a forum from anyone who doesn't match the email domain or emails access restrictions.

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Individual Configuration of Login Options for Each Forum

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linkhttps://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/forum-browser
nameConfigure Login Options

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Quick Request Submission

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linkhttps://demo.customercase.com/forums/ideaproduct-test-forumfeedback/ideas/create
nameSubmit Idea

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You can add the Components field on the form that helps to distinguish requests by a product, project, or issue category. 

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Vote on Ideas and Watch Them

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linkhttps://stiltsoftdemo.customercase.com/forums/talkproduct-for-confluencefeedback/ideas/42605924100-providebulk-thedelete-capabilityof-to-assign-comments-for-a-user
nameWatch or Vote on Idea

information You can vote/unvote on ideas from the main portal page.

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The Assigned and Unanswered Filters

(for Service Agents)

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linkhttps://demo.customercase.com/forums/support-requests?page=1dev-team
nameCheck the Filters

information Only available on support forums for the Jira licnesed users aka Agents.

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Sorting Tickets and Ideas

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linkhttps://demo.customercase.com/forums/support-requests?page=1product-feedback
nameCheck the Sorting

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The Status and Category Filters

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linkhttps://demo.customercase.com/forums/support-requests?page=1dev-team
nameCheck the Filters

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Prioritize

Ideas 

Ideas by the Number of Votes

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linkhttps://stiltsoftdemo.customercase.com/forums/table-filter-for-confluenceproduct-feedback?sort=top
nameTry to Prioritize Ideas

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Rapid Transition to Jira

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linkhttps://demo.customercase.com/forums/support-requests/ideas/20254-epic-name-and-story-name
nameView Requests in Jira

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Individual Configuration of Login Options for Each Forum

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linkhttps://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/forum-browser
nameConfigure Login Options

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Private Forums

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linkhttps://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/forum-browser
nameConfigure Access Restrictions

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information This is only available for the Jira licensed users aka Agents.

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Support for Custom Domains (for Complete Branding)

Handy ButtonblanktruecolorGreenlinkhttps://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/general-settings?s=customer-case-for-jira-stage__general-settingsnameSet Custom Domain


Email Communication with Customers

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User Activity

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linkhttps://stiltsoftdemo.customercase.com/users/1381096900
nameView User Profile


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Add Participants to Requests

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linkhttps://demo.customercase.com/forums/supportproduct-requestsfeedback/ideas/2025424151-epicsocial-name-and-story-namemedia-sharing
nameShare Requests with People

information This is only available for the Jira licensed users aka Agents.

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Answer Tickets Right in Jira

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linkhttps://stiltsoft-stage.atlassian.net/browse/DEMO-6
nameAnswer the Ticket

information This is only available for the Jira licensed users aka Agents.

Internal

Comments

Communication

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linkhttps://stiltsoft-stage.atlassian.net/browse/DEMO-6
nameAsk the Team

information This is only available for the Jira licensed users aka Agents.

Observe Ticket's Details and Quickly Switch to the Portal

information This is only available for the Jira licensed users aka Agents.

Handy Carousel

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