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Tip

Customer Case is a flexible and full-fledged solution for Jira Cloud. It allows you to transform your Jira into the feedback and helpdesk system and manage all kinds of request from your customers.

         

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Info

Here are some use cases of our solution:

  • Issue reports from external users.
    • Let customers inform you of any issues they are experiencing with your products or services. Your team will get instant Jira email notifications.
  • Collaboration within departments.
    • Setup a corporate forum for discussing business issues and sharing initiatives between departments.
  • Communication with contractors, suppliers, third-party companies.
    • Accelerate the service provision to any third parties through the dedicated portals.
  • Comprehensive insight for product managers, marketing analysts, and product owners.

Key Features:

Table of Contents

Single Customer Portal Uniting All Forum Types

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linkhttps://demostiltsoft.customercase.com/forums/democustomer-case-productfor-forumjira
nameView Customer Portal


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Forum Management in Jira

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linkhttps://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/forum-browser
nameOpen the List of Forums

Creation of Forums from Jira Projects

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linkhttps://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/forum-browser
nameCreate a New Forum

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  • Feedback forum type allows you to collect feedback, ideas, and feature requests from your customers
  • Support forum type allows your customers to submit their support requests or issues encountered with your product


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Private Forums

Quick Request Submission

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linkhttps://demostiltsoft-stage.customercase.com/forums/your-brilliant-ideas/ideas/create
nameSubmit Idea

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atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/forum-browser
nameConfigure Access Restrictions

Tip

Setting up a private forum is available only for feedback forums. It helps to close a forum from anyone who doesn't match the email domain or emails access restrictions.

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Individual Configuration of Login Options for Each Forum

Vote on Ideas and Watch Them

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linkhttps://stiltsoft-stage.customercaseatlassian.comnet/forums/talk-for-confluence/ideas/426059-provide-the-capability-to-assign-comments-for-a-user
nameWatch or Vote on Idea

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plugins/servlet/ac/customer-case-for-jira-stage/forum-browser
nameConfigure Login Options

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Quick Request Submission

The Assigned and Unanswered Filters (for Service Agents)

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linkhttps://demo.customercase.com/forums/support-requests?page=1
nameCheck the Filters

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product-feedback/ideas/create
nameSubmit Idea

Tip

You can add the Components field on the form that helps to distinguish requests by a product, project, or issue category. 

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Vote on Ideas and Watch Them

Sorting Tickets and Ideas

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linkhttps://demo.customercase.com/forums/support-requests?page=1
nameCheck the Sorting

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/product-feedback/ideas/24100-bulk-delete-of-comments
nameWatch or Vote on Idea

information You can vote/unvote on ideas from the main portal page.

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The Assigned and Unanswered

The Status and Category

Filters

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linkhttps://

stiltsoft

demo.customercase.com/forums/

support

dev-

requests

team
nameCheck the Filters

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information Only available on support forums for the Jira licnesed users aka Agents.

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Sorting Tickets and Ideas

Prioritize Ideas 

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linkhttps://

stiltsoft

demo.customercase.com/forums/

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product-feedback
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Try to Prioritize Ideas

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Check the Sorting

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The Status and Category Filters

Rapid Transition to Jira

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linkhttps://demo.customercase.com/forums/dev-team/ideas/20250-check-the-transition-to-jira
nameView Requests in Jira

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Check the Filters

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Prioritize Ideas by the Number of Votes

Individual Configuration of Login Options for Each Forum

Handy Button
blanktrue
colorGreenBlue
linkhttps://stiltsoft-stagedemo.atlassiancustomercase.netcom/plugins/servlet/ac/customer-case-for-jira-stage/forum-browser
nameConfigure Login Options

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forums/product-feedback?sort=top
nameTry to Prioritize Ideas

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Rapid Transition to Jira

Private Forums

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colorGreenBlue
linkhttps://stiltsoft-stagedemo.atlassiancustomercase.netcom/pluginsforums/servletsupport-requests/acideas/customer20254-caseepic-forname-jiraand-stage/forumstory-browsername
nameConfigure Access RestrictionsView Requests in Jira

information This is only available for the Jira licensed users aka Agents.

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Support for Custom Domains (for Complete Branding)

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colorGreen
linkhttps://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/general-settings?s=customer-case-for-jira-stage__general-settings
nameSet Custom Domain


Email Communication with Customers

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linkhttps://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/mailboxes?s=customer-case-for-jira-stage__mailboxes
nameManage Mailboxes


User Activity

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colorGreenBlue
linkhttps://stiltsoftdemo.customercase.com/users/1381096900
nameView User Profile


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Add Participants to Requests

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colorGreenBlue
linkhttps://demo.customercase.com/forums/devproduct-teamfeedback/ideas/2025024151-checksocial-the-transition-to-jiramedia-sharing
nameShare Requests with People

information This is only available for the Jira licensed users aka Agents.

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Answer Tickets Right in Jira

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linkhttps://stiltsoft-stage.atlassian.net/browse/DEMO-6
nameAnswer the Ticket

information This is only available for the Jira licensed users aka Agents.

Internal

Comments

Communication

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color

Green

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linkhttps://stiltsoft-stage.atlassian.net/browse/DEMO-6
nameAsk the Team

information This is only available for the Jira licensed users aka Agents.

Observe Ticket's Details and Quickly Switch to the Portal

information This is only available for the Jira licensed users aka Agents.

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