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Customer Case is a flexible and full-fledged solution for Jira Cloud. It allows you to transform your Jira into the feedback and helpdesk system and manage all kinds of request from your customers.

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Info

Here are some use cases of our solution:

Issue reports from external users.
- Let customers inform you of any issues they are experiencing with your products or services. Your team will get instant Jira email notifications.
Collaboration within departments.
- Setup a corporate forum for discussing business issues and sharing initiatives between departments.
Communication with contractors, suppliers, third-party companies.
- Accelerate the service provision to any third parties through the dedicated portals.
Comprehensive insight for product managers, marketing analysts, and product owners.
- Every product needs users' feedback for improvement. Let your customers prioritize features in your roadmap and share their ideas with you.

Key Features:

Table of Contents

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Management of Feedback and Support Forums

Forum Management in Jira

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color	GreenBlue
link	https://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/forum-browser
name	Open the List of Forums

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Creation of Forums

on the Basis of

from Jira Projects

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link	https://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/forum-browser
name	Create a New Forum

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Feedback forum type allows you to collect feedback, ideas, and feature requests from your customers
Support forum type allows your customers to submit their support requests or issues encountered with your product

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Private Forums

Quick Request Submission

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link	httphttps://customerstiltsoft-case-demostage.stiltsoft.com/forumsatlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/forum-browser
name	Submit Idea

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Setting up a private forum is available only for feedback forums. It helps to close a forum from anyone who doesn't match the email domain or emails access restrictions.

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Individual Configuration of Login Options for Each Forum

Intuitive Mechanism to Vote on Ideas and Watch Them

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link	httphttps://customerstiltsoft-case-demostage.stiltsoft.com/forumsatlassian.net/plugins/servlet/ac/customer-case-forum/ideas/8700-support-for-ideajira-filtration-by-multiple-statusesstage/forum-browser
name	Watch or Vote on Idea

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Quick Request Submission

Instant Lookup for Assigned Tickets (for Service Agents)

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link	httphttps://customer-case-demo.stiltsoftcustomercase.com/forums/data-feed-aggregator-forum?assignee=meproduct-feedback/ideas/create
name	View Assigned Tickets

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You can add the Components field on the form that helps to distinguish requests by a product, project, or issue category.

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Vote on Ideas and Watch Them

Rapid Transition to Jira for Ticket / Idea Management

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link	httphttps://customer-case-demo.stiltsoftcustomercase.com/forums/data-feed-aggregator-forumproduct-feedback/ideas/495024100-issuebulk-withdelete-registration-in-customer-case
name	View Requests in Jira

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You can vote/unvote on ideas from the main portal page.

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The Assigned and Unanswered Filters

Individual Configuration of Login Options for Each Forum

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color	GreenBlue
link	https://stiltsoft-stagedemo.atlassiancustomercase.netcom/plugins/servlet/ac/customer-case-for-jira-stage/forum-browser
name	Configure Login Options

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Only available on support forums for the Jira licnesed users aka Agents.

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The Status and Category Filters

Creation of Forums with Access Restrictions

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color	GreenBlue
link	https://stiltsoft-stagedemo.atlassiancustomercase.netcom/plugins/servlet/ac/customer-case-for-jira-stage/forum-browser
name	Configure Access Restrictions

There're two options: email domain and specific emails restrictions.

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Prioritize Ideas by the Number of Votes

Support for Custom Domains (for Complete Branding)

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link	https://stiltsoft-stagedemo.atlassiancustomercase.netcom/plugins/servlet/ac/customer-case-for-jira-stage/general-settings?s=customer-case-for-jira-stage__general-settings
name	Set Custom Domain

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Rapid Transition to Jira

Configuration of Mailboxes for Email Communication and Request Conversion

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link	https://stiltsoft-stagedemo.atlassiancustomercase.netcom/pluginsforums/servletsupport-requests/acideas/customer20254-caseepic-forname-jira-stage/mailboxes?s=customer-case-for-jira-stage__mailboxes
name	Manage Mailboxes

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This is only available for the Jira licensed users aka Agents.

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Add Participants to Requests

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link	httphttps://customer-case-demo.stiltsoftcustomercase.com/forums/demo-product-forumfeedback/ideas/620424151-improvesocial-performance-with-oracle-database-12cmedia-sharing
name	Share Requests with People