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Customer Case is a flexible and full-fledged solution for Jira Cloud. It allows you to transform your Jira into the feedback and helpdesk system and manage all kinds of request from your customers.

Info

Here are some use cases of our solution:

Issue reports from external users.
- Let customers inform you of any issues they are experiencing with your products or services. Your team will get instant Jira email notifications.
Collaboration within departments.
- Setup a corporate forum for discussing business issues and sharing initiatives between departments.
Communication with contractors, suppliers, third-party companies.
- Accelerate the service provision to any third parties through the dedicated portals.
Comprehensive insight for product managers, marketing analysts, and product owners.
- Every product needs users' feedback for improvement. Let your customers prioritize features in your roadmap and share their ideas with you.

Key Features:

Table of Contents

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Feedback forum type allows you to collect feedback, ideas, and feature requests from your customers Support forum type allows your customers to submit their support requests or issues encountered with your product

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Setting up a private forum is available only for feedback forums. It helps to close a forum from anyone who doesn't match the email domain or emails indicated.

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Individual Configuration of Login Options for Each Forum

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color	Green
link	https://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/forum-browser
name	Configure Login Options

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blank	true
color	Green
link	https://stiltsoft.customercase.com/forums/talk-for-confluence/ideas/426059-provide-the-capability-to-assign-comments-for-a-user
name	Watch or Vote on Idea

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link	https://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/general-settings?s=customer-case-for-jira-stage__general-settings
name	Set Custom Domain

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blank	true
color	Green
link	https://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/mailboxes?s=customer-case-for-jira-stage__mailboxes
name	Manage Mailboxes