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Customer Case is a flexible and full-fledged solution for Jira Cloud. It allows you to transform your Jira into the feedback and helpdesk system and manage all kinds of request from your customers.

           




     

Info

Here are some use cases of our solution:

  • Issue reports from external users.
    • Let customers inform you of any issues they are experiencing with your products or services. Your team will get instant Jira email notifications.
  • Collaboration within departments.
    • Setup a corporate forum for discussing business issues and sharing initiatives between departments.
  • Communication with contractors, suppliers, third-party companies.
    • Accelerate the service provision to any third parties through the dedicated portals.
  • Comprehensive insight for product managers, marketing analysts, and product owners.

Key Features:

Table of Contents

Single Customer Portal Uniting All Forum Types

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linkhttps://demo.customercase.com/forums/demo-product-forum
nameView Customer Portal


Forum Management in Jira

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linkhttps://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/forum-browser
nameOpen the List of Forums

Creation of Forums from Jira Projects

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linkhttps://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/forum-browser
nameCreate a New Forum

Quick Request Submission

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linkhttps://demo.customercase.com/forums/demoyour-productbrilliant-forumideas/ideas/create
nameSubmit Idea

Vote on Ideas and Watch Them

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linkhttps://stiltsoft.customercase.com/forums/table-filter-for-confluence/ideas/310529-gantt-chart-option-to-make-task-color-the-same-color-as-the-epic-color
nameWatch or Vote on Idea

The Assigned and Unanswered Filters (for Service Agents)

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linkhttps://stiltsoft.customercase.com/forums/support-requests
nameCheck the Filters

Sorting Tickets and Ideas

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linkhttps://stiltsoft.customercase.com/forums/support-requests
nameCheck the Sorting

The Status and Category Filters

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linkhttps://stiltsoft.customercase.com/forums/support-requests
nameCheck the Filters

Prioritize Ideas 

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linkhttps://stiltsoft.customercase.com/forums/table-filter-for-confluence
nameTry to Prioritize Ideas

Rapid Transition to Jira

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linkhttps://demo.customercase.com/forums/dev-team/ideas/20250-check-the-transition-to-jira
nameView Requests in Jira

Individual Configuration of Login Options for Each Forum

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linkhttps://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/forum-browser
nameConfigure Login Options

Private Forums

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linkhttps://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/forum-browser
nameConfigure Access Restrictions

Support for Custom Domains (for Complete Branding)

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linkhttps://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/general-settings?s=customer-case-for-jira-stage__general-settings
nameSet Custom Domain

Email Communication with Customers

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linkhttps://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/mailboxes?s=customer-case-for-jira-stage__mailboxes
nameManage Mailboxes

User Activity

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linkhttps://stiltsoft.customercase.com/users/138109
nameView User Profile


Add Participants to Requests

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linkhttps://demo.customercase.com/forums/dev-team/ideas/20250-check-the-transition-to-jira
nameShare Requests with People

Answer Tickets Right in Jira

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linkhttps://stiltsoft-stage.atlassian.net/browse/DEMO-6
nameAnswer the Ticket

Internal Comments

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linkhttps://stiltsoft-stage.atlassian.net/browse/DEMO-6
nameAsk the Team