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Customer Case is a flexible and full-fledged solution for Jira Cloud. It allows you to transform your Jira into the feedback and helpdesk system and manage all kinds of request from your customers.

Info

Here are some use cases of our solution:

Issue reports from external users.
- Let customers inform you of any issues they are experiencing with your products or services. Your team will get instant Jira email notifications.
Collaboration within departments.
- Setup a corporate forum for discussing business issues and sharing initiatives between departments.
Communication with contractors, suppliers, third-party companies.
- Accelerate the service provision to any third parties through the dedicated portals.
Comprehensive insight for product managers, marketing analysts, and product owners.
- Every product needs users' feedback for improvement. Let your customers prioritize features in your roadmap and share their ideas with you.

Key Features:

Table of Contents

Creation of Forums on the Basis of Jira Projects

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color	Green
link	https://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/forum-browser
name	Create a New Forum

Intuitive Mechanism to Vote on Ideas and Watch Them

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color	Green
link	https://demo.customercase.com/forums/agile-kanban/ideas/7400-40-things-everyone-but-you-is-doing-this-summer
name	Watch or Vote on Idea

Instant Lookup for Assigned Tickets (for Service Agents)

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link	http://customer-case-demo.stiltsoft.com/forums/data-feed-aggregator-forum?assignee=me
name	View Assigned Tickets

Rapid Transition to Jira for Ticket / Idea Management

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blank	true
color	Green
link	http://customer-case-demo.stiltsoft.com/forums/data-feed-aggregator-forum/ideas/4950-issue-with-registration-in-customer-case
name	View Requests in Jira

Individual Configuration of Login Options for Each Forum

Handy Button

blank	true
color	Green
link	https://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/forum-browser
name	Configure Login Options

Creation of Forums with Access Restrictions

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blank	true
color	Green
link	https://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/forum-browser
name	Configure Access Restrictions

There're two options: email domain and specific emails restrictions.

Support for Custom Domains (for Complete Branding)

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blank	true
color	Green
link	https://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/general-settings?s=customer-case-for-jira-stage__general-settings
name	Set Custom Domain

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Configuration of Mailboxes for Email Communication and Request Conversion

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blank	true
color	Green
link	https://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/mailboxes?s=customer-case-for-jira-stage__mailboxes
name	Manage Mailboxes

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Add Participants to Requests

Handy Button

blank	true
color	Green
link	http://customer-case-demo.stiltsoft.com/forums/demo-product-forum/ideas/6204-improve-performance-with-oracle-database-12c
name	Share Requests with People

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Answer tickets right in Jira

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Versions Compared

Old Version 45

New Version 46

Key

Single Customer Portal Uniting All Forum Types

Management of Feedback and Support Forums

Creation of Forums on the Basis of Jira Projects

Quick Request Submission

Intuitive Mechanism to Vote on Ideas and Watch Them

Instant Lookup for Assigned Tickets (for Service Agents)

Rapid Transition to Jira for Ticket / Idea Management

Individual Configuration of Login Options for Each Forum

Creation of Forums with Access Restrictions

Support for Custom Domains (for Complete Branding)

Configuration of Mailboxes for Email Communication and Request Conversion

User Profile with Details on Activity on Portal

Add Participants to Requests

Answer tickets right in Jira

Sorting and Filtering Ideas/Tickets