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Customer Case is a flexible and full-fledged solution for Jira Cloud. It allows you to transform your Jira into the feedback and helpdesk system and manage all kinds of request from your customers.

Info

Here are some use cases of our solution:

Issue reports from external users.
- Let customers inform you of any issues they are experiencing with your products or services. Your team will get instant Jira email notifications.
Collaboration within departments.
- Setup a corporate forum for discussing business issues and sharing initiatives between departments.
Communication with contractors, suppliers, third-party companies.
- Accelerate the service provision to any third parties through the dedicated portals.
Comprehensive insight for product managers, marketing analysts, and product owners.
- Every product needs users' feedback for improvement. Let your customers prioritize features in your roadmap and share their ideas with you.

Key Features:

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2.

Management of Feedback and Support Forums

Handy Button

blank	true
color	Green
link	https://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/forum-browser
name	Open the List of Forums

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4

Creation of Forums on the Basis of Jira Projects

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blank	true
color	Green
link	https://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/forum-browser
name	Create a New Forum

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6.

Intuitive Mechanism to Vote on Ideas and Watch Them

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blank	true
color	Green
link	http://customer-case-demo.stiltsoft.com/forums/customer-case-forum/ideas/8700-support-for-idea-filtration-by-multiple-statuses
name	Watch or Vote on Idea

7.

Instant Lookup for Assigned Tickets (for Service Agents)

Handy Button

blank	true
color	Green
link	http://customer-case-demo.stiltsoft.com/forums/data-feed-aggregator-forum?assignee=me
name	View Assigned Tickets

8.

Rapid Transition to Jira for Ticket / Idea Management

Handy Button

blank	true
color	Green
link	http://customer-case-demo.stiltsoft.com/forums/data-feed-aggregator-forum/ideas/4950-issue-with-registration-in-customer-case
name	View Requests in Jira

9.

Individual Configuration of Login Options for Each Forum

Handy Button

blank	true
color	Green
link	https://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/forum-browser
name	Configure Login Options

10.

Creation of Forums with Access Restrictions

Handy Button

blank	true
color	Green
link	https://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/forum-browser
name	Configure Access Restrictions

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There're two options: email domain and specific emails restrictions.

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11.

Support for Custom Domains (for Complete Branding)

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blank	true
color	Green
link	https://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/general-settings?s=customer-case-for-jira-stage__general-settings
name	Set Custom Domain

12.

Configuration of Mailboxes for Email Communication and Request Conversion

Handy Button

blank	true
color	Green
link	https://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/mailboxes?s=customer-case-for-jira-stage__mailboxes
name	Manage Mailboxes

14.

Add Participants to Requests

Handy Button

blank	true
color	Green
link	http://customer-case-demo.stiltsoft.com/forums/demo-product-forum/ideas/6204-improve-performance-with-oracle-database-12c
name	Share Requests with People

15. View Forums in Atlassian

Answer tickets right in Jira

Handy Button

blank	true
color	Green
link	https://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/forum-browser?ac.filter=support
name	View Forums in Jira

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Sorting and Filtering Ideas/Tickets

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Versions Compared

Old Version 25

New Version 26

Key

Single Customer Portal Uniting All Forum Types

Management of Feedback and Support Forums

3. Embeddable widget for feedback collection

Creation of Forums on the Basis of Jira Projects

Quick Request Submission

Intuitive Mechanism to Vote on Ideas and Watch Them

Instant Lookup for Assigned Tickets (for Service Agents)

Rapid Transition to Jira for Ticket / Idea Management

Individual Configuration of Login Options for Each Forum

Creation of Forums with Access Restrictions

Support for Custom Domains (for Complete Branding)

Configuration of Mailboxes for Email Communication and Request Conversion

User Profile with Details on Activity on Portal

Add Participants to Requests

Answer tickets right in Jira

Sorting and Filtering Ideas/Tickets