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Customer Case is a flexible and full-fledged solution for JIRA Cloud. It allows you to transform your JIRA into the feedback and helpdesk system and manage all kinds of request from your customers. |
Key Features:
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1. Single Customer Portal Uniting All Forum Types
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2. Management of Feedback and Support Forums
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3. Creation of Forums on the Basis of JIRA Projects
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4. Quick Request Submission
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5. Intuitive Mechanism to Vote on Ideas and Watch Them
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6. Instant Lookup for Assigned Tickets (for Service Agents)
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7. Rapid Transition to JIRA for Ticket / Idea Management
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8. Individual Configuration of Login Options for Each Forum
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9. Creation of Forums with Access Restrictions
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10. Support for Custom Domains (for Complete Branding)
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11. Configuration of Mailboxes for Email Communication and Request Conversion
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12. User Profile with Details on Activity on Portal
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13. Add Participants to Requests
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14. View Forums in Atlassian JIRA
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