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Customer Case is a flexible and full-fledged solution for JIRA Cloud. It allows you to transform your JIRA into the feedback and helpdesk system and manage all kinds of request from your customers.

Table of Contents

1. Management of Feedback and Support Forums

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linkhttps://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/settings
nameOpen the List of Forums

 

 

 

2. Creation of Forums on the Basis of JIRA Projects

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linkhttps://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/settings
nameCreate a New Forum

3. Single Customer Portal Uniting All Forum Types

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linkhttp://customer-case-demo.stiltsoft.com/forums/customer-case-forum
nameView Customer Portal

 

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4. Quick Request Submission

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linkhttp://customer-case-demo.stiltsoft.com/forums/customer-case-forum
nameSubmit Idea

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5. Intuitive Mechanism to Vote on Ideas and Watch Them

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linkhttp://customer-case-demo.stiltsoft.com/forums/customer-case-forum/ideas/8700-support-for-idea-filtration-by-multiple-statuses
nameWatch or Vote on Idea

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6. Instant Lookup for Assigned Tickets (for Service Agents)

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linkhttp://customer-case-demo.stiltsoft.com/forums/data-feed-aggregator-forum?assignee=me
nameView Assigned Tickets

 

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7. Rapid Transition to JIRA for Issue / Idea Management

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linkhttp://customer-case-demo.stiltsoft.com/forums/data-feed-aggregator-forum/ideas/4950-issue-with-registration-in-customer-case
nameView Assigned Tickets

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8. Individual Configuration of Login Options for Each Forum

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linkhttps://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/settings
nameConfigure Login Options

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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9. Creation of Forums with Access Restrictions

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linkhttps://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/settings
nameConfigure Login Options

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10. Support for Custom Domains (for Complete Branding)

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linkhttps://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/general-settings?s=customer-case-for-jira-stage__general-settings
nameSet Custom Domain

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11. Configuration of Mailboxes for Email Communication and Request Conversion

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linkhttps://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/mailboxes?s=customer-case-for-jira-stage__mailboxes
nameManage Mailboxes

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12. User Profile with Details on Activity on Portal

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linkhttp://customer-case-demo.stiltsoft.com/users/701
nameView User Profile

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