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Info

Customer Case is a flexible and full-fledged solution for Jira Cloud. It allows you to transform your Jira into the feedback and helpdesk system and manage all kinds of request from your customers.


Info

Here are some use cases of our solution:

  • Issue reports from external users.
    • Let customers inform you of any issues they are experiencing with your products or services. Your team will get instant Jira email notifications.
  • Collaboration within departments.
    • Setup a corporate forum for discussing business issues and sharing initiatives between departments.
  • Communication with contractors, suppliers, third-party companies.
    • Accelerate the service provision to any third parties through the dedicated portals.
  • Comprehensive insight for product managers, marketing analysts, and product owners.


Key Features:

Table of Contents

1. Single Customer Portal Uniting All Forum Types

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linkhttp://customer-case-demo.stiltsoft.com/forums/demo-product-forum
nameView Customer Portal


2. Management of Feedback and Support Forums

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linkhttps://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/forum-browser
nameOpen the List of Forums

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3. Embeddable widget for feedback collection

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linkhttps://docs.stiltsoft.com/display/CustomerCase/Managing+Feedback+Widget
nameUse the Widget

4 Creation of Forums on the Basis of Jira Projects

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linkhttps://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/forum-browser
nameCreate a New Forum

5. Quick Request Submission

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linkhttp://customer-case-demo.stiltsoft.com/forums/customer-case-forum
nameSubmit Idea

6. Intuitive Mechanism to Vote on Ideas and Watch Them

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linkhttp://customer-case-demo.stiltsoft.com/forums/customer-case-forum/ideas/8700-support-for-idea-filtration-by-multiple-statuses
nameWatch or Vote on Idea

7. Instant Lookup for Assigned Tickets (for Service Agents)

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linkhttp://customer-case-demo.stiltsoft.com/forums/data-feed-aggregator-forum?assignee=me
nameView Assigned Tickets


8. Rapid Transition to Jira for Ticket / Idea Management

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linkhttp://customer-case-demo.stiltsoft.com/forums/data-feed-aggregator-forum/ideas/4950-issue-with-registration-in-customer-case
nameView Requests in Jira

9. Individual Configuration of Login Options for Each Forum

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linkhttps://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/forum-browser
nameConfigure Login Options

10. Creation of Forums with Access Restrictions

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linkhttps://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/forum-browser
nameConfigure Access Restrictions

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11. Support for Custom Domains (for Complete Branding)

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linkhttps://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/general-settings?s=customer-case-for-jira-stage__general-settings
nameSet Custom Domain

12. Configuration of Mailboxes for Email Communication and Request Conversion

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linkhttps://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/mailboxes?s=customer-case-for-jira-stage__mailboxes
nameManage Mailboxes

13. User Profile with Details on Activity on Portal

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linkhttp://customer-case-demo.stiltsoft.com/users/701
nameView User Profile


14. Add Participants to Requests

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linkhttp://customer-case-demo.stiltsoft.com/forums/demo-product-forum/ideas/6204-improve-performance-with-oracle-database-12c
nameShare Requests with People

15. View Forums in Atlassian Jira

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linkhttps://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/forum-browser?ac.filter=support
nameView Forums in Jira