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Customer Case is a flexible and full-fledged solution for Jira Cloud. It allows you to transform your Jira into the feedback and helpdesk system and manage all kinds of request from your customers. |
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Here are some use cases of our solution: ? Issue reports from external users. Let customers inform you of any issues they are experiencing with your products or services. Your team will get instant Jira email notifications. ? Collaboration within departments. Setup a corporate forum for discussing business issues and sharing initiatives between departments. ? Communication with contractors, suppliers, third-party companies. Accelerate the service provision to any third parties through the dedicated portals. ? Comprehensive insight for product managers, marketing analysts, and product owners. Every product needs users' feedback for improvement. Let your customers prioritize features in your roadmap and share their ideas with you. Haven't found your use case? Check out our documentation or visit our demo stage. |
Key Features:
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1. Single Customer Portal Uniting All Forum Types
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2. Management of Feedback and Support Forums
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3. Embeddable widget for feedback collection
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4 Creation of Forums on the Basis of Jira Projects
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5. Quick Request Submission
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6. Intuitive Mechanism to Vote on Ideas and Watch Them
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7. Instant Lookup for Assigned Tickets (for Service Agents)
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8. Rapid Transition to Jira for Ticket / Idea Management
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9. Individual Configuration of Login Options for Each Forum
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10. Creation of Forums with Access Restrictions
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11. Support for Custom Domains (for Complete Branding)
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12. Configuration of Mailboxes for Email Communication and Request Conversion
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13. User Profile with Details on Activity on Portal
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14. Add Participants to Requests
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15. View Forums in Atlassian Jira
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