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Info

Customer Case is a flexible and full-fledged solution for Jira Cloud. It allows you to transform your Jira into the feedback and helpdesk system and manage all kinds of request from your customers.


Key Features:

Table of Contents

1. Single Customer Portal Uniting All Forum Types

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linkhttp://customer-case-demo.stiltsoft.com/forums/demo-product-forum
nameView Customer Portal


2. Management of Feedback and Support Forums

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linkhttps://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/forum-browser
nameOpen the List of Forums

3. Embeddable widget for feedback collection

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linkhttps://docs.stiltsoft.com/display/public/SAFC/FAQ
nameUse the Widget

4 Creation of Forums on the Basis of Jira Projects

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linkhttps://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/forum-browser
nameCreate a New Forum

5. Quick Request Submission

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linkhttp://customer-case-demo.stiltsoft.com/forums/customer-case-forum
nameSubmit Idea

6. Intuitive Mechanism to Vote on Ideas and Watch Them

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linkhttp://customer-case-demo.stiltsoft.com/forums/customer-case-forum/ideas/8700-support-for-idea-filtration-by-multiple-statuses
nameWatch or Vote on Idea

7. Instant Lookup for Assigned Tickets (for Service Agents)

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linkhttp://customer-case-demo.stiltsoft.com/forums/data-feed-aggregator-forum?assignee=me
nameView Assigned Tickets


8. Rapid Transition to Jira for Ticket / Idea Management

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linkhttp://customer-case-demo.stiltsoft.com/forums/data-feed-aggregator-forum/ideas/4950-issue-with-registration-in-customer-case
nameView Requests in Jira

9. Individual Configuration of Login Options for Each Forum

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linkhttps://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/settings
nameConfigure Login Options

10. Creation of Forums with Access Restrictions

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linkhttps://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/settings
nameConfigure Access Restrictions

11. Support for Custom Domains (for Complete Branding)

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linkhttps://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/general-settings?s=customer-case-for-jira-stage__general-settings
nameSet Custom Domain

12. Configuration of Mailboxes for Email Communication and Request Conversion

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linkhttps://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/mailboxes?s=customer-case-for-jira-stage__mailboxes
nameManage Mailboxes

13. User Profile with Details on Activity on Portal

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linkhttp://customer-case-demo.stiltsoft.com/users/701
nameView User Profile


14. Add Participants to Requests

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linkhttp://customer-case-demo.stiltsoft.com/forums/customerdemo-caseproduct-forum/ideas/10506204-addimprove-integrationperformance-with-oracle-database-dropbox12c
nameShare Requests with People

15. View Forums in Atlassian Jira

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linkhttps://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/forum-browser?ac.filter=support
nameView Forums in Jira