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Info

Customer Case is a flexible and full-fledged solution for JIRA Jira Cloud. It allows you to transform your JIRA Jira into the feedback and helpdesk system and manage all kinds of request from your customers.


Key Features:

Table of Contents

1. Single Customer Portal Uniting All Forum Types

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linkhttp://customer-case-demo.stiltsoft.com/forums/customer-case-forum
nameView Customer Portal

 

2. Management of Feedback and Support Forums

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linkhttps://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/settings
nameOpen the List of Forums

3. Creation of Forums on the Basis of

JIRA

Jira Projects

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linkhttps://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/settings
nameCreate a New Forum

4. Quick Request Submission

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linkhttp://customer-case-demo.stiltsoft.com/forums/customer-case-forum
nameSubmit Idea

5. Intuitive Mechanism to Vote on Ideas and Watch Them

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linkhttp://customer-case-demo.stiltsoft.com/forums/customer-case-forum/ideas/8700-support-for-idea-filtration-by-multiple-statuses
nameWatch or Vote on Idea

6. Instant Lookup for Assigned Tickets (for Service Agents)

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linkhttp://customer-case-demo.stiltsoft.com/forums/data-feed-aggregator-forum?assignee=me
nameView Assigned Tickets

 

7. Rapid Transition to

JIRA

Jira for Ticket / Idea Management

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linkhttp://customer-case-demo.stiltsoft.com/forums/data-feed-aggregator-forum/ideas/4950-issue-with-registration-in-customer-case
nameView Requests in JIRA

8. Individual Configuration of Login Options for Each Forum

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linkhttps://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/settings
nameConfigure Login Options

9. Creation of Forums with Access Restrictions

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linkhttps://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/settings
nameConfigure Access Restrictions

10. Support for Custom Domains (for Complete Branding)

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linkhttps://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/general-settings?s=customer-case-for-jira-stage__general-settings
nameSet Custom Domain

11. Configuration of Mailboxes for Email Communication and Request Conversion

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blanktrue
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linkhttps://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/mailboxes?s=customer-case-for-jira-stage__mailboxes
nameManage Mailboxes

12. User Profile with Details on Activity on Portal

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linkhttp://customer-case-demo.stiltsoft.com/users/701
nameView User Profile


13. Add Participants to Requests

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linkhttp://customer-case-demo.stiltsoft.com/forums/customer-case-forum/ideas/1050-add-integration-with-dropbox
nameShare Requests with People

14. View Forums in Atlassian

JIRA

Jira

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blanktrue
colorGreen
linkhttps://stiltsoft-stage.atlassian.net/plugins/servlet/ac/customer-case-for-jira-stage/forum-browser?ac.filter=support
nameView Forums in JIRAJira